At Victoria Hall Design, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who enquire about our company/services, and clients who contract to our services. This policy also explains how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By placing an order with us, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to victoriahalldesigns@gmail.com

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What type of information is collected from you?

The personal information we collect might include your name, address, telephone number, email address, IP address, and information regarding your viewing actions on our website.

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How and why do we collect information from you?

If you use our services, you will be asked to provide us with personal data, such as names, addresses, telephone numbers and email addresses. This is fundamentally to allow us to continue contact with you during the process of the project and, where relevant, to arrange delivery of your order. Additionally, we hold this information on an internal database, allowing us to review our business progress, for example, service frequency, popularity of services and service efficiency.

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How is your information used?

We may use your information to:

• Process orders which we are undertaking

• Communicate with you during the process of your project

• To arrange delivery of your order

• Seek your views or comments on the services we provide

• Notify you of changes to our services

Retention of Data

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, and continually thereafter unless otherwise stated by you. Whereby, we will remove any personal data immediately upon request and any logged personal data is password protected.

  

Who has access to your information?

All data that we retain is only viewed, accessed or used by the proprietor Victoria Hall.

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example, to get your order printed and for delivery to recipient directly from the printer). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we will ensure they agree to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

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Security precautions in place to protect the loss, misuse or alteration of your information

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. 

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Your choices

If you would like your personal data removed from our database once your order is complete, we will be more than happy to do so and will action immediately upon your request.

You also have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the work we do and our exciting products and services, then please advise us and we will action this immediately.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: victoriahalldesigns@gmail.com 

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How you can access and update your information?

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: victoriahalldesigns@gmail.com 

You have the right to ask for a copy of the information Victoria Hall Design hold about you.  If you require this information, please email us at: victoriahalldesigns@gmail.com Alternatively, you can call on 07796 690 288.

If you feel that the way we are handling or using your data is causing you damage or distress or if you have any other complaints please email us at: victoriahalldesigns@gmail.com Alternatively, you can call on 07796 690 288. 
Finally, if you no longer wish to hear from us, then please email us at: victoriahalldesigns@gmail.com Alternatively, you can call on 07796 690 288.

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Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

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16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

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Website recording

Our website may also use website recording services such as Google Analytics. These services may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected is done is such a way so that it does not identify anyone. Data collected by these services is for Victoria Hall Design internal use only. The information collected is used to improve our products, services and website usability and is stored and used for aggregated and statistical reporting.

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Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.